Frequently asked questions
Delivery
How long will it take to receive my order?
With Lutece, you will not spend your time impatiently clicking “Track my parcel”—we promise! We process orders the same day, provided you complete your order before 6 pm. Then allow 2–3 working days for delivery in France, 3–5 working days within Europe and 5–7 working days for the rest of the world.
Where do you deliver?
Wherever you are, we can deliver to you. We ship worldwide!
How much does delivery cost?
Shipping is free on every order. That's just the way we are.
What should I do if there is a delivery problem?
Oh no! Email contact@luteceparis.com with your order number and as much information as possible. We will help put things right and reply within 24 hours.
Orders
Can I cancel or change my order?
Yes, provided our speedy logistics team has not already dispatched it. Email contact@luteceparis.com with the designs you would like to cancel or change.
Can I try the designs before ordering?
Of course! Find a retail partner near you in our “Stockists” section.
What if the design I love is out of stock?
It means you have good taste! We plan ahead and regularly review our stock to avoid this happening. If it does, email us and we will do our best to make it available again as quickly as possible.
Payment
Which payment methods do you accept?
You can pay by card or PayPal. We also accept dinner invitations, but they will not cover your order!
Is your website secure?
Yes. Our website uses HTTPS, with security across every page, including the basket. For payments, we use PayPal and Stripe, established providers of secure online transactions.
Our jewellery
Are your designs entirely made in France?
Many brands use the “Made in France” label rather freely. At Lutece, the entire production process takes place in Paris: design, silver plating, gold coating and assembly. Everything is handcrafted in France, and we are proud of it.
What warranty applies to our products?
For consumers, our products are covered by the statutory guarantee of conformity for two years from delivery, as well as the statutory warranty against hidden defects. Breakage caused by excessive pulling, an accident or misuse is not covered when it does not result from a lack of conformity or a hidden defect in the product. For any enquiries, please contact us at contact@luteceparis.com.
How should I care for my jewellery?
Do not immerse it in water, spray it with perfume or clean it with hand sanitiser. Take it off when you get home and store it in its pouch. To restore its shine, simply use a microfibre cloth.
Why is there no design with my name?
A very good question! Suggest it to our team—we would love to create a design inspired by you.
Who are Louise, Madeleine, Agathe, Colette, Joséphine, Camille and Charlotte?
They are you. They represent women and the many facets that make each of them wonderfully complex and unique.
Between you and us
Where are you from?
Our brand is completely French: our workshop is in Paris, and my wife and I were both born in Paris. Could we be any more French?
What does Lutece mean?
Have you ever been asked in Trivial Pursuit what Paris was called in Roman times? Now you will know the answer.
I am an influencer. Can we collaborate?
With pleasure! We are always looking for new faces and talent to join the Lutece adventure. If you love our jewellery, there is a good chance we will be a great match. Email us your contact details and Instagram account so we can get to know you.
If we have not answered your question, please email contact@luteceparis.com.